Gowrie NSW endeavours to protect and preserve the accuracy, privacy and security of your personal information in accordance with the National Privacy Principles. A copy of the National Privacy principles can be obtained from The Office of the Privacy Commissioner or may be downloaded from the Commission’s Website at: http://www.privacy.gov.au/law/act.
Collection of information
We collect all personal information directly from you generally comprises name, address, date of birth, gender, occupation, contact details (including phone, fax and email) and certain financial information. We may collect some personal details unlikely to be known to other people to help us identify you over the telephone. We only collect personal information with your consent in order to perform our functions and activities. If you do not provide this information, we may not be able to assist you achieve a satisfactory outcome in relation to your account.
Use and disclosure of information
Generally, information is used solely for the purpose for which it was collected (the "primary purpose") or for a closely related secondary purpose, where the client's needs have changed or become extended. We may be required to disclose information by law or for various legal purposes.
We try to ensure our information is accurate and as up-to-date as possible. Information from third parties is checked where possible, and we review applicable personal details regularly with ongoing clients.
All personal information is held under secure conditions with access restricted to those individuals who need it to carry out their work in Gowrie NSW.
Access to information and correction of information
Where possible, Gowrie NSW give individuals access to their data on request, so that they may review and correct details. We do however reserve the right to take reasonable steps to ensure that the person seeking access is in fact the individual to whom the data relates; or is otherwise entitled to access the data. If access is refused or restricted, we will give an explanation for this decision.
Resolving your Privacy Concerns
- We suggest that you first contact the staff member you have been dealing with and they will do their best to resolve your issue.
- If investigation is required, we will keep you advised of the progress.
- If staff are unable to resolve the matter, it will be referred to our Information Unit, whom you can contact on 02-8571 9700 between 9.00am and 5pm Monday to Friday;
Information on race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, health information or sexual inclination is classed as sensitive information. Gowrie NSW does not collect sensitive information except with the client's consent or where required by law. All information is handled according to the National Privacy Principles.
Maintaining Financial Records
Gowrie NSW maintains a database of suppliers, customers and other contacts with which it engages in financial transactions. The computerised financial system operated by Gowrie NSW accesses this database in order to process financial transactions.
If you wish to make a request regarding your personal information or have a query regarding privacy, please contact Gowrie NSW at:
Phone: 02-8571 9700
Mail: Gowrie NSW
Level 5, 99 Walker Street
North Sydney, NSW 2060